Managing Conflict and Team Building
Question
Discussion Board 2: Managing Conflict and Team
Building
No unread replies.No replies.
An unhealthy work
environment is predisposed to disruptive behaviors, errors and adverse
outcomes, poor patient satisfaction, and increased problems with staff dissatisfaction
and burnout. All staff are responsible ethically and legally to promote a
safe and healthy work environment that fosters respect and collaboration.
The goal of
giving high-quality patient care and promoting a culture of safety for both staff
and patients is of the highest priority for nursing staff.
This discussion
allows the student to apply some of the principles learned in this course to
actual situations. It is important to feel confident about applying these
principles to actual situations.
1 - Week Discussion Board Rubric
Discussion
Board Objectives
1.
Describe types of conflict observed
in the workplace (Course Objectives 2, 4, 5 and Student Learning Objectives 1,
2, 6, 8)
2.
Assess how the principles of
conflict resolution apply (Course Objectives 2, 3, 4 and Student Learning
Objectives 1, 2, 5, 6, 8)
3.
Create applicable approaches to
manage conflict (Course Objectives 1, 2, 3, 4 and Student Learning Objectives
1, 2, 6, 8)
4.
Evaluate types of workplace violence
(Course Objectives 1, 2, 4, 5 and Student Learning Objectives 1, 2, 5, 6, 7)
5.
Compare methods nurse leaders can
utilize to create and sustain a healthy work environment (Course Objectives 1,
2, 3, 4, 5, and Student Learning Objectives 1, 2, 3, 5, 7, 8)
6.
Develop the role of nurse leaders in
fostering teamwork and collaboration (Course Objectives 1, 2, 3, 4 and Student
Learning Objectives 1, 2, 4, 6, 8)
Learning
Activities
Read: Murray, E.
(2017). Nursing leadership and management. Chapters 6,
14, and 15
Appreciative Inquiry:
Building Teamwork and Leadership (Links to an external
site.)
View the
following videos:
·
Nursing Simulation:
Managing Incivility (Links to an external site.)
·
Undermining A
Culture of Safety (Links to an external site.)
·
Annie's Story: How
a Systems Approach can Change Safety Culture (Links to an external
site.)
Read the
information on the following website and take the brief quiz
·
Team Management (Links to an external
site.)
Directions:
1. Describe a situation in the workplace that
pertained to team effectiveness and culture of safety that you either observed
or were a part of and how the nurse manager or leader responded.
2. Identify appropriate and inappropriate behaviors
that were manifested.
3. What principles of conflict resolution were
observed?
4. Describe the outcome of the situation and
whether or not it contributed to a healthy work environment and culture of
safety.
5. Give an example of how AI could be used to focus
on a positive resolution.
6. If the situation had an undesirable outcome, discuss strategies and principles of conflict resolution that could have improved the outcome.
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Solution
Managing Conflict and Team Building
Nurses
experience various situations that affect their team effectiveness and cultural
safety in the nursing profession. Given that nurses work as a team with an
organization, conflict may occur due to competition for the resources,
equipment and personnel. For instance, based on my observation, interpersonal
and intersender conflict is one of the pertaining situations I observed to
affect my workplace, which needed leaders to respond to create a conducive
working environment.
From
my finding, I noticed that appropriate behavior such as human dignity and
integrity manifested in nursing at the workplace. Due to integrity and human
dignity, nurses were able to build successful teamwork that focused on ensuring
high-quality patient outcomes and safety issues (Kathleen, 2020). However,
inappropriate behaviors that nurses experience within the workplace include a
lack of effective teamwork and inefficient collaboration among nurses increases
medical errors in the workplace. These are some of the inappropriate behaviors
that were experienced within the workplace.
In
addition, various approaches were used to manage conflict within the nursing
workplace which the employers gave nurses free training on conflict management.
Also, within AI'S 4Ds, five core principles are mainly focused on shifting the
focus in the nursing workplace from problem to possibility (Kathleen,
2020). For instance, positive and constructionist principles are important
because they help in conflict resolution as they build positive relationships
among nurses.
Consequently, from the outcome of conflict
situation given on whether or not contributed culture of safety within the
workplace, it always helps nurses learn how to manage conflict. It is evident
that the situation's outcome helps in building effective team members (Team Effectiveness Assessment, 2021).
More importantly, it makes team members understand the basics of conflict
management by developing different ways of working and thinking.
One
of the ways Al can be focused on a positive resolution is by building
transformational relationships focused on influencing improvement. For
instance, Al's main focus is building effective leadership that unleashes
creativity and innovation. It can be used as a significant way to mobilize
improvement projects and create a healthy working environment.
The
conflict situation had an undesirable outcome to the workplace; effective
resolution must be implemented to help teams compete and work productively. For
instance, the involvement of positive principles as a conflict resolution
strategy can help create a positive relationship among the nurses, leading to
better performance and outcomes.
References
Kathleen J. Naca-Abell. (2020, October 1). Appreciative inquiry:
Building teamwork and leadership. American Nurse. Retrieved January 20, 2022,
from
https://www.myamericannurse.com/appreciative-inquiry-building-teamwork-and-leadership/
Team Effectiveness
Assessment. (2021) Management Training from MindTools.com. Retrieved January
20, 2022, from https://www.mindtools.com/pages/article/newTMM_84.htm
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