Managing Conflict and Team Building

Posted on: 10th May 2023


Discussion Board 2: Managing Conflict and Team Building

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An unhealthy work environment is predisposed to disruptive behaviors, errors and adverse outcomes, poor patient satisfaction, and increased problems with staff dissatisfaction and burnout.  All staff are responsible ethically and legally to promote a safe and healthy work environment that fosters respect and collaboration. 

The goal of giving high-quality patient care and promoting a culture of safety for both staff and patients is of the highest priority for nursing staff. 

This discussion allows the student to apply some of the principles learned in this course to actual situations.  It is important to feel confident about applying these principles to actual situations.

1 - Week Discussion Board Rubric 


Discussion Board Objectives 

1.      Describe types of conflict observed in the workplace (Course Objectives 2, 4, 5 and Student Learning Objectives 1, 2, 6, 8)

2.      Assess how the principles of conflict resolution apply (Course Objectives 2, 3, 4 and Student Learning Objectives 1, 2, 5, 6, 8)

3.      Create applicable approaches to manage conflict (Course Objectives 1, 2, 3, 4 and Student Learning Objectives 1, 2, 6, 8)

4.      Evaluate types of workplace violence (Course Objectives 1, 2, 4, 5 and Student Learning Objectives 1, 2, 5, 6, 7)

5.      Compare methods nurse leaders can utilize to create and sustain a healthy work environment (Course Objectives 1, 2, 3, 4, 5, and Student Learning Objectives 1, 2, 3, 5, 7, 8)

6.      Develop the role of nurse leaders in fostering teamwork and collaboration (Course Objectives 1, 2, 3, 4 and Student Learning Objectives 1, 2, 4, 6, 8)


Learning Activities

Read: Murray, E. (2017).  Nursing leadership and management. Chapters 6, 14, and 15

Appreciative Inquiry: Building Teamwork and Leadership (Links to an external site.) 

View the following videos:

·          Nursing Simulation: Managing Incivility (Links to an external site.) 

·          Undermining A Culture of Safety (Links to an external site.)

·         Annie's Story:  How a Systems Approach can Change Safety Culture (Links to an external site.)

Read the information on the following website and take the brief quiz

·         Team Management (Links to an external site.)



1.     Describe a situation in the workplace that pertained to team effectiveness and culture of safety that you either observed or were a part of and how the nurse manager or leader responded. 

2.     Identify appropriate and inappropriate behaviors that were manifested. 

3.     What principles of conflict resolution were observed? 

4.     Describe the outcome of the situation and whether or not it contributed to a healthy work environment and culture of safety.

5.     Give an example of how AI could be used to focus on a positive resolution.   

6.     If the situation had an undesirable outcome, discuss strategies and principles of conflict resolution that could have improved the outcome.

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Managing Conflict and Team Building

Nurses experience various situations that affect their team effectiveness and cultural safety in the nursing profession. Given that nurses work as a team with an organization, conflict may occur due to competition for the resources, equipment and personnel. For instance, based on my observation, interpersonal and intersender conflict is one of the pertaining situations I observed to affect my workplace, which needed leaders to respond to create a conducive working environment. 

From my finding, I noticed that appropriate behavior such as human dignity and integrity manifested in nursing at the workplace. Due to integrity and human dignity, nurses were able to build successful teamwork that focused on ensuring high-quality patient outcomes and safety issues (Kathleen, 2020). However, inappropriate behaviors that nurses experience within the workplace include a lack of effective teamwork and inefficient collaboration among nurses increases medical errors in the workplace. These are some of the inappropriate behaviors that were experienced within the workplace.

In addition, various approaches were used to manage conflict within the nursing workplace which the employers gave nurses free training on conflict management. Also, within AI'S 4Ds, five core principles are mainly focused on shifting the focus in the nursing workplace from problem to possibility (Kathleen, 2020). For instance, positive and constructionist principles are important because they help in conflict resolution as they build positive relationships among nurses.

 Consequently, from the outcome of conflict situation given on whether or not contributed culture of safety within the workplace, it always helps nurses learn how to manage conflict. It is evident that the situation's outcome helps in building effective team members (Team Effectiveness Assessment, 2021). More importantly, it makes team members understand the basics of conflict management by developing different ways of working and thinking.

One of the ways Al can be focused on a positive resolution is by building transformational relationships focused on influencing improvement. For instance, Al's main focus is building effective leadership that unleashes creativity and innovation. It can be used as a significant way to mobilize improvement projects and create a healthy working environment.

The conflict situation had an undesirable outcome to the workplace; effective resolution must be implemented to help teams compete and work productively. For instance, the involvement of positive principles as a conflict resolution strategy can help create a positive relationship among the nurses, leading to better performance and outcomes.



Kathleen J. Naca-Abell. (2020, October 1). Appreciative inquiry: Building teamwork and leadership. American Nurse. Retrieved January 20, 2022, from

Team Effectiveness Assessment. (2021) Management Training from Retrieved January 20, 2022, from 

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