Social/Emotional Intelligence Table

Social-Emotional Intelligence Power skills

SEI Skill Sets

Scenario

Self-Awareness

Growth Mindset and Optimism

A Registered Nurse is working a night shift in the ICU and attending her Master's classes. However, she lacks focus at work since she keeps worrying about the class assignments she has to complete, which is her greatest weakness. She navigates through these challenges through a growth mindset by self-reflection on school and work. Therefore, she decides that to ensure efficiency, she focuses on her work during her days of work, getting enough sleep, studying, and doing schoolwork during school days. With this, she can achieve positive outcomes in school and at work. These positive outcomes have helped her remain optimistic has contributed to her success in school and at work through her positive behaviors (Western Governors University).

Self-Management

Self-Motivation and Stress Management

The nurses are unsure about their health outcomes following Covid 19 and their duty as frontline caregivers in attending to these patients. They are afraid of being infected and later infecting their family members. This has affected most nurses psychologically. To resolve this, the hospital management implements infectious control protocols and procedures such as providing sufficient PPEs, vaccination against Covid 19, facemask, gloves, isolation of patients and ensuring that fumigation is frequently done. The nurses are also educated on infection control to avoid infection transmission. With this positive step, nurses can work effectively.

Interpersonal Communication

Active Listening and Conflict Resolution

A nurse manager always attends meetings and seminars and interacts with hospital staff and other managers from within and outside the hospital. She also interacts with other managers outside of the ministry of health and outside the diversity of health. Through this, pertinent issues are addressed and resolved accordingly. Also, with communication, interpersonal relationships are fostered and built, which ensures collaboration and teamwork in delivering care (Parcels, 2015). Positive relationships are built from contact. 

Executive Function

Adaptability and Problem Solving

The clinical nursing coordinator receives complaints from nursing instructors and wards in charge that students from a first-year class are experiencing a challenging time performing specific procedures even under the watch of other registered nurses. According to them, they are afraid that something might go wrong with the patient since they make freak out during the procedure. They are also scared of nosocomial infections and contracting blood-borne diseases such as HIV/AIDS. To resolve this, the clinical nursing coordinator and nursing instructors decide to hold a meeting with the students to solve these problems. The students are encouraged that learning is a process that does not have to occur during the first rotation. However, they can observe these procedures from the registered nurses, and with time they will also learn and adapt to the clinical area. Also, proper infection control procedures will not lead them to acquire infections.

Social Awareness

Empathy and Perspective Taking

With increased health care needs and patient capacity, nurses were required to work extra hours in their shifts. To resolve this shortage, the hospital management was working on recruiting more nurses, and the already existing nurses had to cover up in the meantime. The nurses were able to cooperate in this crisis to produce desirable patient outcomes. This demonstrated their readiness to understand and understand the situations. However, the hospital management was thoughtful enough and decided to increase their pay rise to encourage them and ensure a favorable working environment.