Logistics and Operations Management Assignment
Question
COMPETENCIES
3079.1.2 : Logistics and Operations Management
The graduate explains how logistics are important to the operations of a successful organization.
3079.1.3 : Change Management
The graduate applies change management models to help an organization achieve its goals.
INTRODUCTION
Today’s business environment requires competency in logistics, operations, and change management. In this assessment, you will take on the role of an operations manager who has to manage product distribution to consumers when faced with challenges. You will choose a change management model to help you address a bottleneck or barrier in your distribution process. As you complete the assessment, use your experience as a seller or consumer to identify best practices for getting products to customers.
SCENARIO
You are the operations manager for a musical instrument manufacturing business in Mount Vernon, Washington. The company has been designing and hand finishing solid wood mandolins for over 30 years. Mandolins are fragile, stringed instruments that vary in size based on the retailer’s request, but the most popular size is just over 27 inches (0.6858 meters) in length and 10 inches (0.254 meters) in width. The average cost for a mandolin at the company is $2,500. The company has earned a strong reputation because it uses only high-quality, solid wood materials, and it prides itself on designing and hand finishing over 250 mandolins per week. When a mandolin is ready to be shipped to the retailer, great care needs to be taken to ensure that the product is not damaged or broken. The manufacturer delivers to retailers in the United States and Europe and generally receives orders between April and October.
In mid-October, when you still have 1,000 orders to fill to meet retailer demands for the holiday season, your company begins receiving low-quality raw materials from a preferred supplier that you have used for 20 years. The wood breaks when the mandolin is being manufactured, which results in a high number of defects, reduced manufacturing capacity, increased wait time between manufacture and hand finishing, and missed delivery date commitments. Retailers are very upset that they are not receiving full orders, and your company still has no commitment from the supplier on the next high-quality shipment of solid wood materials. Retailers have expressed their concerns about the company’s ability to recover from this issue in time to deliver mandolins for the holiday season.
During this time, an insurance adjuster wants to inquire about the insurability of your company’s overall operations. The insurance adjuster sends a request for information to you as listed in the requirements for this task.
REQUIREMENTS
Your submission must be your original work. No more than a combined total of 30% of the submission and no more than a 10% match to any one individual source can be directly quoted or closely paraphrased from sources, even if cited correctly. The similarity report that is provided when you submit your task can be used as a guide.
You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course.
Tasks may not be submitted as cloud links, such as links to Google Docs, Google Slides, OneDrive, etc., unless specified in the task requirements. All other submissions must be file types that are uploaded and submitted as attachments (e.g., .docx, .pdf, .ppt).
A. Discuss options and considerations for transporting the product described in the scenario to the retail facilities by doing the following:
1. Identify two different product packaging options and explain why you chose them.
2. Identify two different potential risks to consider when storing your product and describe how you will mitigate each risk.
3. Describe two transportation modes to move your product from the manufacturer to the retail facilities. Then explain an advantage and a disadvantage of each chosen transportation mode.
4. Describe two different characteristics of the transportation management system (TMS) that will aid in transporting the product.
B. Discuss how you would address a barrier or bottleneck in transporting your product to the retail facilities by doing the following:
1. Describe how a barrier or bottleneck from the scenario can affect transporting the product.
2. Choose either the Lewin or ADKAR change management model and discuss how you would apply each step of the chosen model to address the barrier or bottleneck from part B1.
3. Discuss how you will address an ethical consideration for the barrier or bottleneck from part B1.
C. Acknowledge sources, using in-text citations and references, for content that is quoted, paraphrased, or summarized.
D. Demonstrate professional communication in the content and presentation of your submission.
Solution
Logistics and Operations Management
A. Discuss options and considerations for transporting the product described in the scenario to the retail facilities by doing the following:
1. Identify two different product packaging options and explain why you chose them.
The first option is to use corrugated shipping boxes, which are sturdy and well-suited for protecting fragile instruments during transport. This packaging option helps prevent damage from impacts like bumps and drops during transit and protects against moisture that could cause corrosion or molding. For example, the mandolin can be placed in a foam insert or nestled into a mold-injected molded plastic case to protect it from further damage.
The second option is to use custom crating, which involves creating a specialized box or wooden crate designed specifically for each instrument’s dimensions and shape. This packaging approach helps ensure that the instrument is tightly secured within the box or crate, minimizing the risk of damage from movement during transport. Again, this option may be more expensive than other options, but it can help reduce product breakage and ensure that retailers receive high-quality instruments.
2. Identify two different potential risks to consider when storing your product and describe how you will mitigate each risk.
The first potential risk is that the instrument could be damaged during transport if it is not properly secured. For example, if the mandolin is not tightly packed in a box or crate, it could move around during transport and become damaged. To mitigate this risk, the manufacturer can use corrugated shipping boxes that are sturdy and well-suited for protecting fragile instruments during transport. In addition, the mandolin can be placed in a foam insert or nestled into a mold-injected molded plastic case to protect it from further damage.
The second potential risk is that the instrument could be damaged if exposed to moisture. For example, the wood could swell and crack if the mandolin is stored in a humid environment. The manufacturer can use moisture-resistant packaging to mitigate this risk, such as corrugated shipping boxes with a plastic liner. In addition, the mandolin can be placed in a moisture-resistant case or bag before being stored.
3. Describe two transportation modes to move your product from the manufacturer to the retail facilities. Then explain an advantage and a disadvantage of each chosen transportation mode.
One possible transportation mode to move the product from the manufacturer to the retail facilities is air freight, which uses aircraft to transport goods via a set route. This approach can be advantageous in terms of speed and efficiency, as it allows products to be transported quickly with minimal transit times. However, air freight can also be quite costly compared to other transportation modes. In addition, it is subject to the limitations of air travel, such as increased fuel consumption, potential delays due to weather or mechanical issues, and higher carbon emissions.
Another transportation mode that could move the product from the manufacturer to the retail facilities is ocean freight, which involves using cargo ships or tankers to transport goods via an ocean route. This approach is often more cost-effective than air freight, as it allows products to be transported at lower costs and over longer distances. However, ocean freight can also be slower than other modes of transport, and the transit times may increase significantly during periods of peak demand or inclement weather conditions. Additionally, there may be restrictions on certain goods being transported via ocean freight, such as those that are considered hazardous or perishable. Therefore, it is important to consider all potential risks and benefits when choosing a transportation mode for moving your product from the manufacturer to the retail facilities.
4. Describe two different characteristics of the transportation management system (TMS) that will aid in transporting the product.
One characteristic of the transportation management system that will aid in transporting the product is route optimization, which allows businesses to optimize the shipping routes for their products. This can help improve efficiency and decrease costs by reducing fuel consumption and CO2 emissions and minimizing wasted time and resources due to delays or missed connections. Another key feature of a TMS is real-time tracking, which enables businesses to monitor the location and status of their products at all times. This can help improve supply chain visibility and facilitate rapid response to potential issues or disruptions. Overall, these features of a TMS can help ensure that your product is transported quickly, safely, and cost-effectively from the manufacturer to the retail facilities.
For instance, the manufacturer can use the TMS to select the most efficient shipping routes for the product and track the shipment’s progress in real-time. In addition, the TMS can be used to generate reports on the shipment data, which can help identify any potential issues or delays. By utilizing a transportation management system, businesses can improve the efficiency and effectiveness of their product transportation processes.
B. Discuss how you would address a barrier or bottleneck in transporting your product to the retail facilities by doing the following:
1. Describe how a barrier or bottleneck from the scenario can affect transporting the product.
A barrier or bottleneck in the manufacturing process can significantly impact transporting the product to retail facilities. For example, if the manufacturing process is slowed down due to a lack of raw materials, this can lead to delays in shipping the product to retailers. This can cause retailers to become frustrated and may cancel orders or seek alternative suppliers. For instance, if a retailer cannot get their full order of mandolins in time for the holiday season, they may choose to source their products from another company next year. In addition, a barrier or bottleneck can also affect the quality of the product that is being transported. For example, if raw materials are of poor quality, this can lead to more defects in the final product. This can increase shipping costs, as damaged products may need to be repaired or replaced. In addition, it can also lead to customer dissatisfaction if they receive a defective product.
2. Choose either the Lewin or ADKAR change management model and discuss how you would apply each step of the chosen model to address the barrier or bottleneck from part B1.
If I were to choose the ADKAR change management model, I would apply the following steps:
1. Awareness: In this step, I would conduct an assessment of the current barriers and bottlenecks in the manufacturing process and the potential impact on shipping to retailers. This might involve collecting feedback from suppliers, transportation providers, and customers to identify any potential issues that may be hampering the manufacturing process.
2. Desire: In this step, I would work to identify strategies for addressing these barriers and bottlenecks. For example, I might explore alternative manufacturing processes or supplier relationships to improve quality or reduce lead times for raw materials.
3. Knowledge: In this step, I would implement the necessary changes to address the issues in manufacturing, such as revising production schedules or sourcing new suppliers for raw materials. I would also provide training and support to employees to help them understand and adopt these changes effectively.
4. Ability: In this final step, I would work to ensure that the changes are embedded and sustained over time. This might involve setting up regular review meetings to assess progress, conducting audits of the manufacturing process, or introducing quality control measures to ensure consistent product quality.
3. Discuss how you will address an ethical consideration for the barrier or bottleneck from part B1.
As a logistics and operations manager, it is critical to consider the ethical implications of any barriers or bottlenecks in manufacturing. One potential ethical consideration is ensuring that workers are treated fairly and equitably, particularly when implementing changes to address underlying issues in manufacturing. To address this ethical consideration, I would work closely with employees throughout the process to ensure that they understand the changes being made and how they may be affected. I would also provide training and support to help employees adapt to the new processes and procedures. Additionally, I would introduce incentives or rewards for meeting certain milestones in implementing these changes to help motivate and engage employees in the process.
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